While most branches have already run through the industrialization, the IT industry is at the beginning.

This pressure was raised in multiples by the financial crisis. The cost reduction measures encompass the following areas:

• Reduction of the costs for application development.
• Re- negotiations of the SLA for S/W support.
• Upgrade of current infrastructureas well as re-negotiations of the current SLA for H/W support.
• Furthermore the standardization of the offered services should be aimed at in order to attain the cost transparency as well as planning reliability.